Privacy policy  

1. Introduction

Welcome to Union Hotel Pty Ltd trading as Laneway Pyrmont (referred to as "we," "us," or "our"). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information, both online and offline, as you interact with our bar, restaurant, cafe, pub, and gaming room, located in Pyrmont, NSW, Sydney, Australia.

 

2. Information We Collect

We may collect personal information from you when you:

  • Make reservations or bookings

  • Sign up for our newsletters or promotions

  • Participate in contests or surveys

  • Use our website or mobile application

  • Interact with our staff or promotions

  • Provide feedback or reviews

The information we may collect includes, but is not limited to:

  • Name

  • Contact information (email address, phone number, address)

  • Date of birth

  • Payment information

  • Preferences and interests

  • Feedback and reviews

 

3. How We Use Your Information

We may use your personal information for the following purposes:

  • To process reservations, orders, and payments

  • To send promotional materials, newsletters, and special offers (with your consent)

  • To improve our services, website, and customer experience

  • To respond to inquiries, feedback, or customer support requests

  • To comply with legal obligations

 

4. Disclosure of Your Information

We may share your personal information with:

  • Third-party service providers who assist us in delivering our services

  • Legal authorities when required by law or to protect our rights

  • Business partners for joint promotions (with your consent)

  • Auditors, insurers, or advisors as necessary

 

5. Security

We take reasonable steps to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no data transmission or storage can be completely secure. Please use caution when sharing personal information online.

 

6. Your Choices

You have the right to:

  • Access and correct your personal information

  • Opt-out of marketing communications

  • Request the deletion of your personal information (subject to legal obligations)

  • Lodge a complaint with the relevant authorities

 

7. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The most recent version will be posted on our website.

 

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

Email: info@thelanewaypyrmont.com.au

Last Updated: 19 September 2023